How long will it take for my order to ship?
Our current processing time can be found at the top blue banner of our site. Keep in mind processing/shipping times can change depending on order capacity at the moment.
If at any point, however, you’d like to know when your order will ship just send us a message and we’ll get back to you with an estimated date!
How long does it take for my order to arrive once it’s shipped?
Shipping times vary. Please note that sometimes the postal service runs into delays which could delay a package's delivery time. Here is an estimated shipping time turn-out but keep in mind, this is not exact.
USA packages: Anywhere from 2-14 business days
International packages: Anywhere from 1-6+ weeks
Do you ship internationally?
We do! At this time, we only ship to the US, Canada and Europe.
Will my package have any customs fees?
Buyers are responsible for any customs fees that may apply to your package. We cannot be held responsible for any delays due to customs.
What do I do if I think my package is lost?
USPS can run into delays, a package is considered lost if it does not arrive within 30 days of an order being shipped. Please try and wait the 30 days, and if it still doesn’t arrive please contact us and we will do our very best to look into it and help find a solution!
What do I do if my package was marked as delivered but I can’t find it?
USPS can sometimes mark packages as delivered prematurely, so what we recommend doing is:
1) Check around your house, near the mailbox, on the porch etc.
2) Ask other members of your household if maybe they brought it in
3) Check with neighbors, talk with your mailman to see where he left it
4) Most importantly, we highly recommend either going to or calling your local USPS and providing them with the tracking number and letting them know it says delivered but you are unable to find it. Their system has GPS coordinates in which they should be able to locate where they marked it as delivered.
Are all products included in the spend $70+ get free shipping guarantee?
Yes, with the exception of our monthly subscription boxes such as our Anitaku Box and Manga Box. As long as your order is $70+ and your order is US based, you will receive Free Shipping.
Where is Anitaku located?
We are located in California in the United States.
Return Policy
WHAT IS YOUR RETURN POLICY?
We only accept Returns or Exchanges for certain items within 30 days of purchase. The product must be in new and resalable condition.
Items that can be returned include but are not limited to apparel such as shirts and sweatshirts, incorrect, or damaged items.
All mystery box and subscription orders are noted as
FINAL SALE and
may not be returned or exchanged for any reason.
All Drinkware orders are noted as FINAL SALE and may not be returned or exchanged for any reason.
